At Nuvina, your experience matters deeply to us. If something hasn't gone as expected, we want to hear about it — and we're committed to resolving it quickly, fairly, and with care. That's why we've created a simple three-step complaints process: Acknowledge, Investigate, and Resolve.
When you submit a complaint, we'll confirm receipt within 24 hours and assign a dedicated manager to oversee the matter. You'll be given their contact details so you can reach out directly if needed during the process.
We'll then conduct a full investigation to understand exactly what happened. Depending on the situation, we may ask for additional details to help us get the full picture. We'll keep you updated regularly as we work toward a solution.
Once the investigation is complete, you'll receive a written response explaining the outcome and any actions we've taken to make things right. We'll also review the situation internally to ensure we learn from it and improve our service moving forward.
To make a complaint, simply email Nuvina@NorthParkPharmacy.onmicrosoft.com with the subject line "Formal Complaint" and include as much detail as possible. We're here to help — and we're committed to doing better, every step of the way.